Debbey W

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Verified Reviewer

I’m not resolved

I wrote I get all kind of messages but I dont have a refund all these messages *** me off. Just refund my money and let it go . You make it hard to be happy with Piping Rocks I dont think Im ordering again I can shop anywhere were they resolve problems
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Loss:
$15

Preferred solution: Full refund

Debbey W

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Verified Reviewer

Return a product

On order#F77JN06Y. I ordered Hip n Joint for my dogs for $14.99. My dogs can not take it . They both are ill could you please contact me on my next step. Thank you so much Debbey
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Pros:
  • Great product

Preferred solution: Full refund

User's recommendation: Just email

Vasiliki r Qat

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Verified Reviewer
| map-marker Moonta Bay, South Australia

Vitamins

Shows in bank money deducted I didnt complete order and want money put back into my bank account please
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Michael B Tvb

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Verified Reviewer

Return product

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The boswellia's extract from boswellia acid was 20%; should be at least 50% or more, so I wished to return it. The customer service chat person did not even know their own return policy even after I cut and pasted their own policy. Return shipping is pn them. He said he'd let me know. I called customer service. She knew and said she would email a return label right away. Four days later I still did not receive it, so I called again. That person says they batch the return labels and do it when they get a batch and I'm supposed to get it the end of next week. As I explained I don't have a problem with needing something right now, but if you say you're going to do it right now then do the right thing do what you say you're going to do. I don't like dealing with companies that provide shoddy customer service.
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Pros:
  • Good prices
Cons:
  • Quality of products and services are not top notch

Preferred solution: Full refund

User's recommendation: Do your research and make sure the product meets industry standards.

Resolved
BEAUFORDLLOYS S

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Verified Buyer
|

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Verified Reviewer

Resolved: Product ordered and paid for confiscated by Thai Customs - Please REFUND

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Piping Rock - Product ordered and paid for confiscated by Thai Customs - Please REFUND
Updated by user Jun 18, 2023

Company resolved the issue.

Original review May 19, 2023
Product ordered and paid for confiscated by Thai Customs - Please REFUND Piping Rock said that they can ship to Thailand However Thai Customs have confiscated the product - that mans that although I have paid for this product - I have not received the product and want a full refund - I have written once before and have not had a response
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Preferred solution: Full refund

User's recommendation: CASH ON DELIVERY ONLY

Anonymous
map-marker Ciudad Guadalupe Victoria, Durango

I didn´t get my order

Hello I didn´t get my order Order #: 200**** Order Date: Sep 9, 2023 Customer ID #: 695743****782. I already try to contact the delivery company, but they didn´t anwered Please help me get my order o give me my money back . Veronica Haro
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User's recommendation: Don’t trust piping rock

Anonymous
map-marker Wimbledon, Merton

Silk Corn Tablets qty 200

Order was Replaced on20 August online paid 16.39 Bank Visa card. Still Wating. For my order online hope first time Dealing first time please do Redponf my Enquries. Kuldipsuri my phone 0795014**** Email Kuldipsuti@***.com please I get my Rate look fantadtici
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Anonymous
map-marker Edmonton, Alberta

Incomplete order shipped to me

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I received a bottle of your pills and found some capsules empty with no product within was very disappointed on this poor pill count
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User's recommendation: Some capsules may be just an empty capsule

Resolved
Reginald T Wvg

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Verified Reviewer
| map-marker Egletons, Nouvelle-Aquitaine

Resolved: Goods returned by Customs

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Updated by user Apr 10, 2023

Company fixed the issue and I have been provided with full refund. I contacted the company as soon as I knew there was a customs problem.

They said they would refund on receipt of returned goods. This they have done.

Original review Feb 23, 2023
The goods I ordered were retained by French Customs for some reason, and then presumably returned to sender. Piping Rock said they would offer a refund when the returned goods are received by them. Until that happens, I cannot give a serious review.
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Anonymous
map-marker Abbotsford, British Columbia

Have not heard from you,

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Have not been given information. Telephone service didnt have Canadian information, $ difference or customs/ duties or delivery time. He knew nothing
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User's recommendation: Dont make contact

Mor M Hji

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Verified Reviewer
| map-marker Tel Aviv, Tel Aviv

I did not recive 2 HEATHY HAIR

Lea Mor tracking number : F77J42LA1020. Customer ID#565****. In the last order i ordered several product : 2 LUTEIN 1 RETINOL CREAM 2 HEALTHY HAIR 2 EYES FIRMING SERUM 2 CRYSTAL BODY DEODORANT I receive everything exept 2 HEALTHY HAIR, AND YOU CHARGED ME FOR 2 HEALTHY HAIR I ask that you send il me because i did not receive it. For your quick treatment and thank you
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Paul R Fuo
map-marker Manheim, Pennsylvania

Wrong order came for Ca not Pa.

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Right address outside, but someone else's order inside. Customer service extremely efficient and pleasant. At 78 one should realize we all make mistakes except our Savior: Luke 2 & Mosiah 3. Tis the season to be more kind and forgiving. Been a fan of Piping Rock for many years ( l'm Paul Rosenbaum & just noticed package was sent to my wife of 2 years 3 months Karry). I made the phone calls.shop crazy sales
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Anonymous
map-marker Eindhoven, Noord-Brabant

I was told that shipping was free

Piping Rock - I was told that shipping was free
Simplify communication!? Customer service can't solve easy problem. Waiting time for an easy solution is too long.
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User's recommendation: Keep Free shipping costs promise and not an discussion and time of waiting.

Anonymous
map-marker Palm Beach Gardens, Florida

Have not heard back regarding getting the correct item shipped to me.

Someone is supposed to be getting back to me regarding sending me the correct item. I will send back wrong item at no charge to me.
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User's recommendation: Pending outcome.

Anonymous
map-marker Palm Beach Gardens, Florida

You sent wrong product

I ordered vitamin E, A & D cream. You sent Wild Yam cream which I dont want. I am extremely upset at this error which I have paid for.
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Harjit S Jmn

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Verified Reviewer

Non shipment of order

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Order # F77JAFGZ dated 18 April 2023 still remains to be shipped; only label has been created. Please look into and expedite shipping. Thanks I have received further status to satisfaction. Thanks
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Pros:
  • Prompt service

Preferred solution: Deliver product or service ordered

User's recommendation: Exceptionally good service.

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